Get help

There are 3 ways to contact our amazing Lightning AI Support team.

1. Email support (fastest, typically <12 hrs)
2. Discord
3. Twitter

Here is what we typically hear works best for our customers:

Type	Channel	Notes
Urgent support	Email [email protected]	We check this most frequently and we can escalate an email to our product and engineering team the fastest.
Faster verification	Tweet @LightningAI and ask for faster verification	Be sure to give us your username otherwise we'll guess what it is :)
General product questions	Email [email protected] or write to us on Discord	Discord will allow for the community and our support team to see this, also allows for a more natural back and forth.
Credits questions	Email [email protected]	We typically need your email or username and it's fastest and safest to share this directly with us.
Shout out the team	Tweet @LightningAI	We always appreciate the love. If you're comfortable tweet it to help us get the word out!
Enterprise support	Dedicated Slack channel	Write to your dedicated Slack channel where our engineers will answer and help you ASAP.